air168's Commitment

Air168 Responsible Gaming – Your Guide to Playing Safely

We believe gaming should be an enjoyable form of entertainment, not a burden. air168 provides tools, guidance, and support to ensure every member plays within a healthy and controlled environment.

Deposit Limit Play Time Limit Take a Break Self-Exclusion 24/7 Support
18+
Minimum age requirement for all air168 members
24/7
Customer support available around the clock
100%
Free gaming control tools for all members
≤24h
Response time for self-exclusion requests

About Responsible Gaming

Healthy Entertainment Starts With Smart Choices

Online gaming, like any other form of entertainment, is an activity that can be fully enjoyed as long as it is done the right way. At air168, we understand that most of our members play purely for fun and entertainment — and we want to make sure that experience stays positive for everyone.

However, we also recognise that a small number of individuals may struggle to control their gaming habits. That is why we provide a range of tools and support resources accessible to anyone who needs them, free from shame or judgement.

The core principle of responsible gaming at air168 is simple: play for fun, not to chase losses; set limits you can afford; and never play with money you cannot afford to lose.

Remember: Gaming should be one of many leisure activities in your life, not the only way to have fun or relieve stress.

air168's Commitment

  • We do not allow anyone under the age of 18 to register or play on our platform.
  • We provide easy-to-use and effective gaming control tools for all members.
  • We train our support team to identify and assist members who may need support.
  • We do not use marketing tactics that target individuals experiencing gambling problems.
  • We ensure the self-exclusion process is carried out promptly and without barriers.
  • We work with problem gambling support organisations to provide accurate reference resources.

Important Reminder: Gaming is not a suitable primary source of income. Game outcomes are based on chance and no strategy can consistently guarantee wins.

Tools We Provide

Game Controls Are in Your Hands

All these tools are free, easily accessible, and can be activated directly through your account settings or by contacting our support team.

Deposit Limit

Set daily, weekly, or monthly deposit limits to ensure you do not exceed your entertainment budget. These limits take effect immediately upon activation.

Play Time Limit

Set a maximum duration for your gaming sessions. Our system will send you an automatic reminder when you are approaching your set time limit so you stay aware of the time spent.

Self-Exclusion (Cool-off)

Need a short break? Activate a self-pause for 24 hours, 72 hours, or 7 days. During this period, your account cannot be used to play, giving you space to rest and think more clearly.

Self-Exclusion

Self-exclusion options are available for 1 month, 3 months, 6 months, 1 year, or permanently. During this period, your account will be fully suspended and you will not receive any marketing communications.

Content Blocking

Use third-party blocking software such as Gamban or BetBlocker to block access to all gambling websites on your device, providing an effective additional layer of protection.

Account Activity Review

Monitor your complete record of deposits, withdrawals, and gaming history at any time through the account section. Full transparency helps you make smarter decisions about your gaming habits.

Recognise the Signs

Problem Gaming Warning Signs

Problem gambling can affect anyone regardless of background, income, or education level. Recognising the early signs is the most important first step. Watch out for whether you or someone you know is showing any of the following signs:

Chasing Losses

Playing longer or wagering more money solely to try to recover losses, and this becoming a recurring pattern.

Hiding Gaming Habits

Lying to family members or friends about the time and money spent on gaming, or feeling the need to keep your gaming activity secret.

Neglecting Responsibilities

Failing to meet financial responsibilities such as bills, rent, or loans because money has been spent on gaming.

Significant Mood Changes

Feeling anxious, irritable, or stressed when not playing, or using gaming as a way to escape personal problems.

Borrowing Money to Play

Borrowing money from family, friends, or using credit cards to fund gaming after personal funds have run out.

How to Play in a Healthy Way

Responsible Gaming Tips

Responsible gaming doesn't mean you can't have fun — it means you play in a smart and controlled way. Here are the best practices we recommend to all air168 members:

Set an Entertainment Budget

Decide how much money you can afford to lose before you start playing. Think of it as an entertainment cost — just like a movie ticket or a meal at a restaurant.

Limit Your Play Time

Set clear time limits for each session. Take regular breaks, get up, move around, and do other activities between gaming sessions.

Don't Chase Losses

Accept that losing is part of the game. Once your budget limit is reached, stop playing regardless of the circumstances.

Play When You're Fresh

Avoid playing when you are emotional, stressed, fatigued, or under the influence of alcohol. A clear state of mind helps you make better decisions.

Maintain a Balanced Life

Make sure gaming does not interfere with your personal relationships, work, health, or other hobbies. Gaming should be just one of many leisure activities in your life.

Talk to Someone You Trust

If you feel your gaming habits are starting to have a negative impact, speak to a family member, close friend, or professional counsellor without delay.

Self-Assessment

Ask Yourself These Questions

This is not a clinical test, but it can help you understand your relationship with gaming. Answer honestly with yourself.

1

Have you ever played longer or spent more than you originally planned?

2

Have you ever played to escape from problems, work stress, or feelings of discomfort?

3

Have you ever lied to family members or friends about your gaming activity or the amount of money spent?

4

Have you ever used money meant for daily necessities (food, bills, rent) for gaming?

5

Do you feel anxious, irritable, or uneasy when you try to stop or reduce your gaming activity?

6

Have you ever borrowed money or sold belongings to fund your gaming?

7

Do you often think about gaming even while doing other activities, or plan when and how to play again?

8

Have your relationships with family, friends, or your work performance ever been negatively affected by your gaming activity?

If you answered "yes" to two or more of the questions above, we encourage you to use the control tools available in your account, talk to someone you trust, or contact the air168 support team for further guidance. There is no shame in asking for help — it is a sign of strength, not weakness.

Step-by-Step Guide

How to Activate Gaming Control Tools

This process is designed to be simple and fast. You can activate any control tool in less than 5 minutes.

1
Log in to your air168 account

Access the air168 platform using your login credentials. Make sure you are on your account's main page before proceeding.

2
Go to Account Settings

Click the profile icon in the top right corner and select "Account Settings" or "Security Settings" from the menu that appears.

3
Select the Responsible Gaming Section

Find the tab or section labelled "Responsible Gaming" or "Game Controls". All control tools are available within this section.

4
Choose the Control Tool You Need

Choose the right tool — deposit limits, time limits, self-pause, or self-exclusion. Enter the desired value or duration according to your needs.

5
Confirm and Save Settings

Confirm your changes. Limits that are set will take effect immediately. For self-exclusion, you may be asked to verify via your registered email or phone number.

Need help? The air168 support team is ready to help you activate any control tools via live chat on the platform, 24 hours a day, 7 days a week. You can also reach us by email at [email protected] for further assistance.

Frequently Asked Questions

Responsible Gaming FAQ

Responsible gaming refers to the practice of playing within your means — in terms of both time and money — and ensuring that gaming activities do not interfere with your daily life. It matters because without proper controls, what starts as entertainment can turn into a serious problem affecting your health, finances, and personal relationships.

No. Self-exclusion is a commitment that cannot be reversed during the set period. This is an intentional design to ensure the tool is truly effective in helping you take a break from gaming. Once the period ends, you will need to actively apply to reactivate your account, with an additional waiting period to ensure the decision is made with a clear mind.

No, deposit limit increases do not take effect immediately. There is a set waiting period (typically 24 to 72 hours) before a deposit limit increase is enforced. This gives you time to reconsider the decision. In contrast, deposit limit reductions take effect immediately to ensure your protection the moment you need it.

In addition to contacting the air168 support team via live chat or email, you can seek professional help from the following organisations in Malaysia: Talian Kasih (15999), available 24 hours a day; the Counselling and Mental Health Services Centre at your nearest government hospital; and registered problem gambling support organisations in Malaysia. Help is free and completely confidential.

air168 runs a strict age verification process during registration. All members are required to submit valid identification documents for KYC verification before making any transactions. We also encourage parents and guardians to use parental control software on shared devices, keep login credentials secure, and have open conversations with children about the dangers of underage gambling.

Yes, all information related to your self-exclusion and gaming control tools is completely confidential. This information is not shared with any third party unless required by law. Our support team is trained to handle all responsible gaming requests with the utmost sensitivity and professionalism, without any judgement.
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Play Safe, Play Happy

Air168 is always by your side — not just as a gaming platform, but as a partner who genuinely cares about your well-being. Register today and enjoy a fun, responsible, and safe gaming experience.

Free control tools  |  24/7 Support  |  18+ only

Related Documents: This page should be read together with Terms and Conditions, Privacy Policy and Frequently Asked Questions (FAQ) us. For more information about the platform, visit About Us.

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